We started because we were the customers — drowning in WhatsApp messages, with no bot that was good enough to trust. So we built one.
96% of South Africans use WhatsApp every day. Customers don't email. They don't fill in forms. They WhatsApp the number on the bottom of the receipt and expect a reply.
Most businesses can't keep up. A few staff, a borrowed phone, hundreds of messages an hour. So messages go unanswered, leads go cold, and good customers churn.
We built Syncchat so a small team can run WhatsApp like a 24/7 contact centre — with one AI agent doing the boring 80%, and your people handling what actually needs a person.
One of us was running a 6-person retail business. WhatsApp messages were drowning the team. We tried 4 different bots — all bad. They couldn't lookup an order or hold an item.
We rigged up a workflow engine + an AI model to read incoming WhatsApp and call our inventory API. Customers couldn't tell it wasn't a person. Response time dropped from 4 hours to 30 seconds.
Every business we showed this to wanted it. So we wrapped the workflow in a real product, added a CRM, a team, dashboards. Syncchat.
Helping South African businesses turn their busiest channel into their easiest one. Same workflow-powered agent under the hood — just a lot more polish around it.
Was running the retail shop that started all this. Now obsessed with making customer support disappear.
Wires up the workflow engine and AI plumbing that makes every reply feel instant.
Designs how the agent thinks. Obsessive about guardrails and graceful handoffs.
Hand-holds new clients through their first AI deployment. Has set up 200+ agents.
Drop us a message. Our own AI agent will answer first — a real human steps in if you ask, or it can't.